Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction
Welcome to Nuturahealth ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect and process the following personal data:

• Identity Data (e.g., name, date of birth)
• Contact Data (e.g., email address, phone number, billing and shipping addresses)
• Financial Data (e.g., payment details, transaction history)
• Technical Data (e.g., IP address, browser type, operating system, and device information)
• Usage Data (e.g., how you use our website and services)
• Marketing & Communication Data (e.g., your preferences for receiving marketing communications)

3. How We Use Your Information
We use your personal data for the following purposes:

• To process and fulfil your orders
• To manage payments, fees, and charges
• To communicate with you regarding your orders, account, or customer service inquiries
• To improve our website, services, and customer experience
• To send promotional offers (with your consent)
• To comply with legal obligations

4. Legal Basis for Processing
We process your data under the following legal bases:

• Contractual necessity: To fulfil our obligations in providing you with products and services
• Legal compliance: To meet regulatory requirements
• Legitimate interests: For improving services and fraud prevention
• Consent: For marketing communications (where required by law)

5. Sharing Your Information
We may share your personal data with:

• Third-party service providers (e.g., payment processors, delivery companies)
• Legal authorities when required by law
• Business partners for marketing (only with your consent)

6. Data Security
We implement security measures to protect your personal data from unauthorised access, alteration, or disclosure.

7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights
Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data
• Object to processing or request restriction
• Withdraw consent for marketing at any time
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy
We may update this Privacy Policy periodically. Please review it regularly.

11. Contact Us
For any questions about this Privacy Policy or your data, contact us at: Email: info@nuturahealth.com
Address: Nuturahealthltd, 95 Mortimer Street, London, W1W 7GB

Shipping Policy

1. Processing Time:

• Orders are processed within 3 business days (excluding weekends and public holidays).
• You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Estimates:

• We offer standard and express shipping options at checkout.
• Estimated delivery times:
  • Standard Shipping: 5-7 business days
  • Express Shipping: 3-5 business days
• Shipping rates vary based on destination and shipping method.

3. International Shipping:

• We currently [do/do not] ship internationally.
• Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

4. Order Tracking:

• Once your order is dispatched, you will receive a tracking number via email.

5. Lost or Delayed Shipments:

• If your order is delayed beyond the estimated timeframe, please contact us at [Insert Contact Email].
• We are not responsible for delays caused by couriers or customs.

Returns & Refunds Policy

1. Returns Eligibility:

• You may return unused and unopened products within 14 days of receipt.
• Items must be in original packaging and unopened.

2. Non-Returnable Items:

• Opened or used items (for hygiene and safety reasons)
• Perishable goods (if applicable)
• Gift cards or promotional items

3. Return Process:

• To initiate a return, contact us at [Insert Contact Email] with your order details.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service for returns.

4. Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [X] business days to your original payment method.

5. Exchanges:

• We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Contact Email].

6. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 2 days of delivery with a photo of the item.
• We will arrange for a replacement or refund at no additional cost.

7. Contact Us:
For any shipping or returns inquiries, contact us at:
Email: info@nuturahealth.com
Address: Nuturahealthltd, 95 Mortimer Street, London, W1W 7GB

Terms and Conditions

1. Introduction

Welcome to NuturaHealthLtd! These Terms and Conditions govern your use of our website (www.nuturahealth.com) and the purchase of our health supplements. By accessing our site or making a purchase, you agree to these terms. If you do not agree, please do not use our services.

2. Company Information

NuturaHealthLtd is a UK-based business selling high-quality health supplements.

3. Ordering & Payments

• All orders are subject to availability.
• Prices are listed in GBP (£) and include VAT where applicable.
• Payments must be made in full at checkout via our secure payment methods.

4. Shipping & Delivery

• We currently ship within the UK.
• Standard delivery times are 5 – 7 days, but delays may occur due to unforeseen circumstances.
• If an order is lost or damaged during transit, please contact us at info@nuturahealth.com

5. Returns & Refunds

• You have 14 days from the date of receiving your order to request a return.
• Products must be unopened, unused, and in their original packaging to be eligible for a refund.
• Refunds will be processed 30 days upon receiving the returned item.
• To initiate a return, email us at info@nuturahealth.com with your order number and reason for return.

6. Product Disclaimer

• Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
• Always consult a healthcare professional before using any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

7. Limitation of Liability

• NuturaHealthLtd is not liable for any adverse reactions from using our products.
• We do not guarantee specific health results, as individual responses may vary.

8. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, store, and use your information.

9. Intellectual Property

• All content on this website, including text, images, and branding, is owned by NuturaHealthLtd and may not be used or reproduced without permission.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our website implies acceptance of these updates.

11. Contact Us

For any queries regarding these Terms, please email us at info@nuturahealth.com