SHIPPING & RETURNS

SHIPPING POLICY

1. Processing Time:

  • Orders are processed within 3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Estimates:

  • We offer standard shipping options at checkout, unless otherwise stated.

  • Estimated delivery times:

  • Standard Shipping: 5-7 business days

  • Shipping rates vary based on destination and shipping method.

3. International Shipping:

  • We currently do not ship internationally.

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

4. Order Tracking:

  • Once your order is dispatched, you will receive a tracking number via email.

5. Lost or Delayed Shipments:

  • If your order is delayed beyond the estimated timeframe, please contact us at Info@nuturahealth.com

  • We are not responsible for delays caused by couriers or customs.

Returns & Refunds Policy

1. Returns Eligibility:

  • You may return unused and unopened products within 30 days of receipt.

  • Items must be in original packaging and unopened.

2. Non-Returnable Items:

  • Opened or used items (for hygiene and safety reasons)

  • Perishable goods (if applicable)

  • Gift cards or promotional items

3. Return Process:

  • To initiate a return, contact us at info@nuturahealth.com with your order details.

  • Customers are responsible for return shipping costs unless the item is incorrect.

  • We recommend using a trackable shipping service for returns.

4. Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5 business days to your original payment method.

5. Exchanges:

  • We only replace items if they are defective or damaged. If you need an exchange, contact us at info@nuturahealth.com

6. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 2 days of delivery with a photo of the item.

  • We will arrange for a replacement or refund at no additional cost.

7. Contact Us: For any shipping or returns inquiries, contact us at:

Address: Nuturahealthltd, 95 Mortimer Street, London, W1W 7GB

Email: info@nuturahealth.com

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.